Top 7 Five9 Alternatives

Ranked alternatives to Five9 in the Customer Service category, based on composite scoring.

1. NICE — Stronger in AI and Automation (AI Agents and Chatbots) and Intelligent Routing and Workflow, overall composite +21.3.
2. Dialpad Support — Stronger in AI and Automation (AI Agents and Chatbots) and Analytics & Reporting, overall composite +10.0.
3. Ada — overall composite +2.0.
4. Zendesk for Contact Center — Zendesk for Contact Center is a category sibling worth evaluating.
5. RingCentral AIR Pro Studio — tighter overall composite (-2.7).
6. Decagon — tighter overall composite (-4.4).
7. Avaya Experience Platform — tighter overall composite (-4.5).