Top 10 Kore.ai Alternatives

Ranked alternatives to Kore.ai in the Customer Service category, based on composite scoring.

1. NICE — Stronger in Intelligent Routing and Workflow and Workforce engagement Management (WEM), overall composite +6.8.
2. Zendesk for Customer Service — overall composite +4.6.
3. Gorgias — Stronger in Intelligent Routing and Workflow and Workforce engagement Management (WEM).
4. Aircall — Stronger in Workforce engagement Management (WEM).
5. Gladly — Stronger in Unified Agent Workspace & CRM and Workforce engagement Management (WEM).
6. Lorikeet — Stronger in Intelligent Routing and Workflow.
7. Pega Customer Service — Pega Customer Service is a category sibling worth evaluating.
8. Dialpad Support — Stronger in Workforce engagement Management (WEM), tighter overall composite (-1.9).
9. Ada — tighter overall composite (-9.5).
10. Amdocs Customer Experience Suite — tighter overall composite (-10.7).