Top 10 Medallia Customer Experience Alternatives

Ranked alternatives to Medallia Customer Experience in the XM, VOC, Surveys category, based on composite scoring.

  1. GetFeedback — Stronger in Survey design & templates (NPS, CSAT, custom) and Question logic & branching (skip, piping, randomization), overall composite +3.2.
  2. SurveyMonkey — Stronger in Question logic & branching (skip, piping, randomization) and Survey design & templates (NPS, CSAT, custom), overall composite +2.1.
  3. Typeform — Stronger in Question logic & branching (skip, piping, randomization) and Survey design & templates (NPS, CSAT, custom).
  4. Qualtrics XM for Customer Experience — Stronger in Survey design & templates (NPS, CSAT, custom) and Text/sentiment analysis & AI insights.
  5. QuestionPro — Stronger in Question logic & branching (skip, piping, randomization) and Survey design & templates (NPS, CSAT, custom).
  6. Contentsquare Experience Monitoring — tighter overall composite (-2.1).
  7. Cyara — Stronger in Role-based access & enterprise governance, tighter overall composite (-2.3).
  8. Kustomer — Stronger in Role-based access & enterprise governance, tighter overall composite (-4.3).
  9. Lucidya — Stronger in Text/sentiment analysis & AI insights and Survey design & templates (NPS, CSAT, custom), tighter overall composite (-5.0).
  10. Alchemer — tighter overall composite (-5.4).

Frequently asked questions

What are the best alternatives to Medallia Customer Experience?

The alternatives listed on this page are the highest-ranked sibling platforms to Medallia Customer Experience in XM, VOC, Surveys, ordered by composite score. Each entry links to a full profile with capability coverage, scoring evidence, and ranking history.

How are these Medallia Customer Experience alternatives ranked?

Alternatives are ranked using the same composite score that drives our main lists: Innovation Index (30%), Organizational Strength (20%), Customer Mix (20%), and Vision Index (30%). Scores are refreshed monthly from the latest evidence.

Why consider GetFeedback as an alternative to Medallia Customer Experience?

GetFeedback currently ranks at the top of this list because of its capability coverage and scoring evidence in XM, VOC, Surveys. Open its profile or the side-by-side comparison to see how it stacks up against Medallia Customer Experience on each pillar.