Top 10 Medallia Customer Experience Alternatives

Ranked alternatives to Medallia Customer Experience in the XM, VOC, Surveys category, based on composite scoring.

  1. GetFeedback — Stronger in Survey design & templates (NPS, CSAT, custom) and Question logic & branching (skip, piping, randomization), overall composite +3.2.
  2. SurveyMonkey — Stronger in Question logic & branching (skip, piping, randomization) and Survey design & templates (NPS, CSAT, custom), overall composite +2.1.
  3. Qualtrics XM for Customer Experience — Stronger in Survey design & templates (NPS, CSAT, custom) and Text/sentiment analysis & AI insights.
  4. Typeform — Stronger in Question logic & branching (skip, piping, randomization) and Survey design & templates (NPS, CSAT, custom).
  5. QuestionPro — Stronger in Question logic & branching (skip, piping, randomization) and Survey design & templates (NPS, CSAT, custom).
  6. Contentsquare Experience Monitoring — tighter overall composite (-2.1).
  7. Cyara — Stronger in Role-based access & enterprise governance, tighter overall composite (-2.3).
  8. Lucidya — Stronger in Text/sentiment analysis & AI insights and Survey design & templates (NPS, CSAT, custom), tighter overall composite (-5.0).
  9. Alchemer — tighter overall composite (-5.4).
  10. Press Ganey — tighter overall composite (-9.9).