Top 10 Microsoft Dynamics CRM Alternatives

Ranked alternatives to Microsoft Dynamics CRM in the CRM category, based on composite scoring.

  1. HubSpot CRM — Stronger in Integrations for CRM and Contact & Account Management, overall composite +14.4.
  2. Salesforce CRM — Stronger in Sales Pipeline Management and Sales pipeline & opportunity tracking, overall composite +9.7.
  3. Zoho CRM — Stronger in Contact & Account Management and Sales Pipeline Management, overall composite +4.9.
  4. Klaviyo Service — Stronger in Customer Service & Support and Email integration & tracking, overall composite +4.8.
  5. Gong — Stronger in Workflow Automation, overall composite +2.0.
  6. Pipedrive — Stronger in Sales Pipeline Management, overall composite +1.8.
  7. Keap — Stronger in Marketing Automation and Workflow Automation.
  8. Creatio — Stronger in Workflow Automation, tighter overall composite (-1.3).
  9. SugarAI — Stronger in Contact & Account Management and Mobile CRM & offline access, tighter overall composite (-1.6).
  10. Pega Sales Automation — Stronger in Workflow Automation and Mobile CRM & offline access, tighter overall composite (-2.8).

Frequently asked questions

What are the best alternatives to Microsoft Dynamics CRM?

The alternatives listed on this page are the highest-ranked sibling platforms to Microsoft Dynamics CRM in CRM, ordered by composite score. Each entry links to a full profile with capability coverage, scoring evidence, and ranking history.

How are these Microsoft Dynamics CRM alternatives ranked?

Alternatives are ranked using the same composite score that drives our main lists: Innovation Index (30%), Organizational Strength (20%), Customer Mix (20%), and Vision Index (30%). Scores are refreshed monthly from the latest evidence.

Why consider HubSpot CRM as an alternative to Microsoft Dynamics CRM?

HubSpot CRM currently ranks at the top of this list because of its capability coverage and scoring evidence in CRM. Open its profile or the side-by-side comparison to see how it stacks up against Microsoft Dynamics CRM on each pillar.