Top 10 Qualtrics XM for Customer Experience Alternatives

Ranked alternatives to Qualtrics XM for Customer Experience in the XM, VOC, Surveys category, based on composite scoring.

  1. GetFeedback — Stronger in Survey design & templates (NPS, CSAT, custom), overall composite +3.5.
  2. SurveyMonkey — Stronger in Question logic & branching (skip, piping, randomization) and Panel management & respondent recruitment, overall composite +2.4.
  3. Medallia Customer Experience — Stronger in Action planning & workflow triggers.
  4. Typeform — Stronger in Question logic & branching (skip, piping, randomization).
  5. QuestionPro — Stronger in Question logic & branching (skip, piping, randomization).
  6. Contentsquare Experience Monitoring — tighter overall composite (-1.8).
  7. Cyara — tighter overall composite (-1.9).
  8. Kustomer — tighter overall composite (-4.0).
  9. Lucidya — tighter overall composite (-4.7).
  10. Alchemer — tighter overall composite (-5.1).