Top 10 Zendesk for Customer Service Alternatives

Ranked alternatives to Zendesk for Customer Service in the Customer Service category, based on composite scoring.

1. NICE — Stronger in Intelligent Routing and Workflow and Workforce engagement Management (WEM), overall composite +2.2.
2. Gorgias — Stronger in Intelligent Routing and Workflow and Workforce engagement Management (WEM), tighter overall composite (-4.0).
3. Aircall — Stronger in Workforce engagement Management (WEM), tighter overall composite (-4.1).
4. Gladly — Stronger in Unified Agent Workspace & CRM and Workforce engagement Management (WEM), tighter overall composite (-4.5).
5. Kore.ai — tighter overall composite (-4.6).
6. Lorikeet — Stronger in Intelligent Routing and Workflow, tighter overall composite (-5.0).
7. Pega Customer Service — tighter overall composite (-5.1).
8. Dialpad Support — Stronger in Workforce engagement Management (WEM), tighter overall composite (-6.5).
9. Ada — tighter overall composite (-14.1).
10. Amdocs Customer Experience Suite — tighter overall composite (-15.3).