Patient Engagement Tracking
Monitor patient interactions, including message open rates and appointment outcomes for campaigns.
Epic Cheers
Category: CRM
Company: Epic Systems Corporation
Explore alternatives to Epic Cheers
Learn more about our scoring methodology
Epic Cheers is a CRM platform designed for B2C organizations, offering sales force automation and contact management tools. It enables businesses to streamline customer interactions and manage relationships effectively, catering to both small and large enterprises.
Target Market: B2C
Industries: Healthcare & Life Sciences
Key Features
AI-generated feature reference from web research · Generated 2025-12-18; citations identify available source support and do not independently verify every claim.
Automated Patient Follow-Up
Automatically engage prospective patients after form submissions to enhance service inquiries.
Call Management Module
Access caller history to provide personalized support on scheduling and billing inquiries.
Provider Finder Tool
Locate available providers and their contact details for patient inquiries quickly.
Dynamic Campaign Prioritization
Adjust outreach strategies based on lead urgency and appointment availability.
Care Gap Identification
Proactively identify health maintenance tasks to enhance patient care during interactions.
Centralized Communication Hub
Streamline patient communication through a single entry point for both new and existing patients.
Website: https://www.epic.com/software/cheers/
Frequently asked questions
What is Epic Cheers?
Epic Cheers is a CRM platform designed for B2C organizations, offering sales force automation and contact management tools. It enables businesses to streamline customer interactions and manage relationships effectively, catering to both small and large enterprises.
Who is Epic Cheers for?
Epic Cheers primarily serves B2C brands across Healthcare & Life Sciences.
Who makes Epic Cheers?
Epic Cheers is owned and operated by Epic Systems Corporation. See the company profile for leadership, milestones, and acquisitions.
How is Epic Cheers evaluated?
Epic Cheers is assessed across four dimensions — Innovation Index (30%), Organizational Strength (20%), Customer Mix (20%), and Vision Index (30%) — using documented evidence that is refreshed monthly. See the methodology page for the full scoring rules.
What are alternatives to Epic Cheers?
The alternatives page lists sibling platforms in the CRM category alongside Epic Cheers, each with a full profile and side-by-side capability comparison so you can weigh the trade-offs for your use case.