Category: Customer Service
Company: Freshworks Inc.
Freshdesk is an AI-powered customer service solution that’s easy to set up, simple to use, and built to boost agent productivity and deliver seamless customer experiences. Try it free!
Composite Score: 49.8
Rank: #50
Target Market: B2B
Industries: Travel & Hospitality, Technology & Software, Retail & E-commerce, Professional Services, Healthcare & Life Sciences, Financial Services & Banking, Telecommunications, Education
Website: https://www.freshworks.com/freshdesk/
Freshdesk is a marketing technology platform from Freshworks Inc. in the Customer Service category. The Agile Brand Guide List tracks its capabilities, scoring evidence, and ranking over time.
Freshdesk receives a composite score from 0 to 100, weighted across four dimensions: Innovation Index (30%), Organizational Strength (20%), Customer Mix (20%), and Vision Index (30%). See our methodology page for full details on the scoring rules and evidence sources.
Freshdesk currently has a composite score of 49.8 out of 100 (about 2.5 stars on a 5-point scale), placing it at rank #50. Scores are recalculated monthly based on the latest evidence.
Freshdesk is owned and operated by Freshworks Inc.. Visit the company profile for leadership, milestones, and acquisitions.
Top alternatives to Freshdesk are ranked on the alternatives page, which lists sibling platforms in the same category by composite score. Side-by-side capability comparisons are available for the highest-ranked pairs.