Category: Customer Service
Company: LiveChat Inc.
HelpDesk® software is a ticketing system you can use to manage customer communication in one smart place. Start for free. No credit card is required.
Target Market: B2B
Industries: Retail & E-commerce, Financial Services & Banking, Technology & Software, Professional Services, Healthcare & Life Sciences, Travel & Hospitality, Education, Other
Website: https://www.helpdesk.com
HelpDesk® software is a ticketing system you can use to manage customer communication in one smart place. Start for free. No credit card is required.
HelpDesk by LiveChat is best known for Offers a seamless integration of chat and ticketing systems for efficient customer support management., Provides a user-friendly interface that simplifies ticket management and enhances team collaboration. and Allows businesses to start using the platform for free, making it accessible for small and growing companies..
HelpDesk by LiveChat primarily serves B2B organizations across Retail & E-commerce, Financial Services & Banking, Technology & Software and Professional Services.
HelpDesk by LiveChat is owned and operated by LiveChat Inc.. See the company profile for leadership, milestones, and acquisitions.
HelpDesk by LiveChat is assessed across four dimensions — Innovation Index (30%), Organizational Strength (20%), Customer Mix (20%), and Vision Index (30%) — using documented evidence that is refreshed monthly. See the methodology page for the full scoring rules.
The alternatives page lists sibling platforms in the Customer Service category alongside HelpDesk by LiveChat, each with a full profile and side-by-side capability comparison so you can weigh the trade-offs for your use case.