Category: CRM
Company: Klaviyo Inc.
Unite marketing and customer support with Klaviyo Service. An e-commerce customer service platform that delivers personalized customer experience across all touchpoints with an AI agent for web chat, email, and sms.
Target Market: B2C
Industries: Retail & E-commerce, Consumer Packaged Goods (CPG), Fashion & Apparel, Food & Beverage, Technology & Software, Professional Services, Media & Entertainment, Other
Website: https://www.klaviyo.com/solutions/customer-service
Unite marketing and customer support with Klaviyo Service. An e-commerce customer service platform that delivers personalized customer experience across all touchpoints with an AI agent for web chat, email, and sms.
Klaviyo Service is best known for Offers AI-powered customer service for seamless web chat, email, and SMS interactions., Excels in delivering personalized customer experiences across multiple touchpoints in e-commerce. and Recognized for strong integration capabilities with e-commerce platforms, enhancing marketing effectiveness.. Its strongest capability coverage is in Customer Service & Support, Contact & account management, Email integration & tracking and Artificial Intelligence Capabilities for CRM.
Klaviyo Service primarily serves B2C brands across Retail & E-commerce, Consumer Packaged Goods (CPG), Fashion & Apparel and Food & Beverage.
Klaviyo Service is owned and operated by Klaviyo Inc.. See the company profile for leadership, milestones, and acquisitions.
Klaviyo Service is assessed across four dimensions — Innovation Index (30%), Organizational Strength (20%), Customer Mix (20%), and Vision Index (30%) — using documented evidence that is refreshed monthly. See the methodology page for the full scoring rules.
The alternatives page lists sibling platforms in the CRM category alongside Klaviyo Service, each with a full profile and side-by-side capability comparison so you can weigh the trade-offs for your use case.