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LiveAgent
Category: Customer Service
Company: LiveAgent Inc.
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Resolve 75% of customer conversations with AI. LiveAgent combines AI chatbot, live chat, ticketing & call center in one platform. Trusted by 15,000+ companies. Start free.
Target Market: B2B
Key Features
AI-generated feature reference from web research · Generated 2026-05-27; citations identify available source support and do not independently verify every claim.
Unified Omnichannel Inbox
Consolidates emails, chats, calls, and social media messages into a single accessible dashboard.
Smart Ticketing System
Automatically converts customer messages into tickets, improving request tracking and resolution.
AI Answer Composer
Generates accurate and consistent replies in one click using the knowledge base.
Built-in Call Center
Handles phone support directly within the platform, ensuring comprehensive customer service.
Knowledge Base Creation
Enables creation of help articles and FAQs, reducing support workload by allowing self-service.
Real-Time Live Chat
Facilitates immediate communication with website visitors, enhancing customer engagement and conversion.
Extensive Integration Capabilities
Offers 200+ integrations with other tools, facilitating seamless workflow and data management.
Website: https://www.liveagent.com
Frequently asked questions
What is LiveAgent?
Resolve 75% of customer conversations with AI. LiveAgent combines AI chatbot, live chat, ticketing & call center in one platform. Trusted by 15,000+ companies. Start free.
What is LiveAgent known for?
LiveAgent is best known for Integrates AI chatbot, live chat, ticketing, and call center functionalities into a single platform., Trusted by over 15,000 companies, showcasing its reliability and market acceptance. and Achieves a high resolution rate of 75% for customer conversations through AI technology.. Its strongest capability coverage is in AI and Automation (AI Agents and Chatbots) and Omnichannel Communication.
Who is LiveAgent for?
LiveAgent primarily serves B2B organizations.
Who makes LiveAgent?
LiveAgent is owned and operated by LiveAgent Inc.. See the company profile for leadership, milestones, and acquisitions.
How is LiveAgent evaluated?
LiveAgent is assessed across four dimensions — Innovation Index (30%), Organizational Strength (20%), Customer Mix (20%), and Vision Index (30%) — using documented evidence that is refreshed monthly. See the methodology page for the full scoring rules.
What are alternatives to LiveAgent?
The alternatives page lists sibling platforms in the Customer Service category alongside LiveAgent, each with a full profile and side-by-side capability comparison so you can weigh the trade-offs for your use case.