Conversational Commerce Platform
Facilitate real-time consumer engagement through compliant messaging and integrated text payments.
SBT
Category: Conversational & SMS
Company: SBT Inc.
Learn more about our scoring methodology
Solutions by Text (SBT) is the pioneer of FinText™, empowering consumer finance companies to engage, interact and transact with their consumers in real time.
Target Market: B2C
Industries: Financial Services & Banking, Manufacturing, Technology & Software, Consumer Packaged Goods (CPG), Energy & Utilities, Automotive, Retail & E-commerce, Other
Key Features
AI-generated feature reference from web research · Generated 2026-05-09; citations identify available source support and do not independently verify every claim.
Rich Communication Services (RCS)
Send secure, branded, and interactive messages that enhance customer conversations.
Salesforce Marketing Cloud Integration
Connect SMS, MMS, and RCS directly into Salesforce journeys for enhanced real-time engagement.
Loan Application Notifications
Deliver timely updates to improve completion rates and expedite loan processing.
Customer Engagement for Servicing
Provide relevant account updates via text to enhance customer experience and retention.
Bill Payment and Collections Solutions
Offer direct payment options to customers via text, improving recovery rates and reducing delinquencies.
Compliance-First Messaging
Ensure messaging adheres to industry regulations, minimizing compliance risks for financial communications.
Performance Tracking and ROI Analytics
Monitor campaign effectiveness with metrics on engagement, conversion rates, and revenue impact.
Website: https://solutionsbytext.com/
Frequently asked questions
What is SBT?
Solutions by Text (SBT) is the pioneer of FinText™, empowering consumer finance companies to engage, interact and transact with their consumers in real time.
What is SBT known for?
SBT is best known for Pioneered FinText™ technology, enabling real-time engagement for consumer finance companies, Offers seamless transaction capabilities directly through SMS, enhancing customer interaction and Recognized for its strong compliance features tailored to the financial services industry.
Who is SBT for?
SBT primarily serves B2C brands across Financial Services & Banking, Manufacturing, Technology & Software and Consumer Packaged Goods (CPG).
Who makes SBT?
SBT is owned and operated by SBT Inc.. See the company profile for leadership, milestones, and acquisitions.
How is SBT evaluated?
SBT is assessed across four dimensions — Innovation Index (30%), Organizational Strength (20%), Customer Mix (20%), and Vision Index (30%) — using documented evidence that is refreshed monthly. See the methodology page for the full scoring rules.
What are alternatives to SBT?
The alternatives page lists sibling platforms in the Conversational & SMS category alongside SBT, each with a full profile and side-by-side capability comparison so you can weigh the trade-offs for your use case.