Category: CX Knowledge Management
Company: Stonly Inc.
Create easy to follow explanations and guides. Improve customer success and reduce support cost
Target Market: Both
Website: https://www.stonly.com
Stonly is a knowledge platform that creates interactive articles and step-by-step guides to help customers self-serve and to support agents in resolving tickets faster. It positions itself for both customer-facing self-service and agent-facing guidance, and includes AI features to summarize tickets and assist agents while preserving guide structure via API integrations with platforms like Zendesk, Salesforce, and ServiceNow.
Sources: https://www.stonly.com, https://www.stonly.com/product/interactive-guides
Key features include interactive guides and a knowledge base for structured, versioned content; AI capabilities such as a Conversational AI Bot, ticket summarization, and AI Agent Assist; tools for content management at scale like versioning, access rights, workflows, tagging, templates, analytics, and auto-translate; and integrations with support platforms (Zendesk, Freshdesk, Salesforce, ServiceNow).
Sources: https://www.stonly.com/product/interactive-guides, https://www.stonly.com/product/knowledge-base-software
Primary competitors in the knowledge management category include USU Knowledge Management, KMS Lighthouse, eGain, and Shelf Knowledge Management, which are other vendors focused on enterprise knowledge bases and customer service knowledge solutions.
Sources: https://www.stonly.com, https://en.wikipedia.org/wiki/Stonly
Stonly is used by both B2B and B2C organizations across support and customer success functions that need to reduce support costs, speed agent resolution, and enable self-service; typical users include support teams, customer success teams, and IT/service desk organizations that integrate with platforms like Zendesk, Freshdesk, Salesforce, and ServiceNow.
Sources: https://stonly.com/solutions/self-serve-support, https://stonly.com/solutions/agent-performance