Interactive Guided Articles
Create step-by-step, interactive guides that walk customers and agents through support processes.
Sources: https://www.stonly.com
Stonly
Category: CX Knowledge Management
Company: Stonly Inc.
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Create easy to follow explanations and guides. Improve customer success and reduce support cost
Target Market: Both
Industries: Technology & Software, Healthcare & Life Sciences, Financial Services & Banking, Retail & E-commerce, Education, Professional Services
Key Features
AI-generated feature reference from web research ยท Generated 2026-09-07; citations identify available source support and do not independently verify every claim.
Conversational AI Bot
Provide automated, knowledge-backed answers via a chatbot that uses verified guide content.
Sources: https://www.stonly.com
AI Agent Assist
Automatically summarize tickets, suggest resolution paths, and generate draft responses for agents.
Sources: https://www.stonly.com
Structured Knowledge API
Expose guide structure and content via API so external LLMs and systems preserve context.
Sources: https://www.stonly.com
Prebuilt Integrations
Integrate natively with Zendesk, Freshdesk, Salesforce, ServiceNow and other support platforms.
Sources: https://www.stonly.com
Knowledge Management Controls
Manage content with versioning, access rights, scheduled publishing, review flows, and metadata.
Sources: https://www.stonly.com
Content Creation & Editing Tools
Author content with WYSIWYG, multimedia editor, code blocks, reusable snippets, and templates.
Sources: https://www.stonly.com
Analytics & Content Health
Track pageviews, user-level analytics, self-serve success, and content health for optimization.
Sources: https://www.stonly.com
Website: https://www.stonly.com
Frequently asked questions
What is Stonly?
Stonly is a knowledge platform that creates interactive articles and step-by-step guides to help customers self-serve and to support agents in resolving tickets faster. It positions itself for both customer-facing self-service and agent-facing guidance, and includes AI features to summarize tickets and assist agents while preserving guide structure via API integrations with platforms like Zendesk, Salesforce, and ServiceNow.
Sources: https://www.stonly.com, https://www.stonly.com/product/interactive-guides
What are its key features?
Key features include interactive guides and a knowledge base for structured, versioned content; AI capabilities such as a Conversational AI Bot, ticket summarization, and AI Agent Assist; tools for content management at scale like versioning, access rights, workflows, tagging, templates, analytics, and auto-translate; and integrations with support platforms (Zendesk, Freshdesk, Salesforce, ServiceNow).
Sources: https://www.stonly.com/product/interactive-guides, https://www.stonly.com/product/knowledge-base-software
Who are its primary competitors?
Primary competitors in the knowledge management category include USU Knowledge Management, KMS Lighthouse, eGain, and Shelf Knowledge Management, which are other vendors focused on enterprise knowledge bases and customer service knowledge solutions.
Sources: https://www.stonly.com, https://en.wikipedia.org/wiki/Stonly
What industries and types of companies often use Stonly?
Stonly is used by both B2B and B2C organizations across support and customer success functions that need to reduce support costs, speed agent resolution, and enable self-service; typical users include support teams, customer success teams, and IT/service desk organizations that integrate with platforms like Zendesk, Freshdesk, Salesforce, and ServiceNow.
Sources: https://stonly.com/solutions/self-serve-support, https://stonly.com/solutions/agent-performance