Social & Community Management

Social media management, listening, and community platforms

Capabilities

• Analytics and reporting
• Publishing/scheduling & approvals
• Social listening & topic/entity detection
• Collaboration tools
• Community/forums/events features
• Content creation and curation
• UGC/ratings/reviews ingestion & rights
• Content scheduling and publishing
• Engagement and community management
• Response workflows & SLAs
• Paid social management
• Crisis monitoring/alerting
• Creator/advocate programs
• Social listening and monitoring
• Channel analytics & attribution hooks