Suite Type: service-contact-center
Company: NICE Software
CXone is a comprehensive cloud-based contact center solution that integrates voice, chat, email, and social media channels. It includes workforce optimization, analytics, and customer engagement tools. Designed for enterprises across various industries, including finance and telecommunications.
Composite Score: 46.1
Rank: #10
Industries: Retail & E-commerce, Insurance, Financial Services & Banking, Travel & Hospitality, Technology & Software, Telecommunications, Fashion & Apparel, Automotive
Website: https://www.nice.com/products/cxone
CXone is an enterprise marketing technology suite from NICE Software. The Agile Brand Guide List evaluates its capability coverage, customer signals, and vision alignment versus other suites.
CXone receives a composite score from 0 to 100, weighted across Innovation Index (30%), Organizational Strength (20%), Customer Mix (20%), and Vision Index (30%). The methodology page describes the underlying rules and evidence used.
CXone currently has a composite score of 46.1 out of 100 (about 2.3 stars on a 5-point scale), placing it at rank #10. Scores are refreshed monthly.
CXone is built and operated by NICE Software. Visit the company profile for leadership, milestones, and acquisitions.