Pega Infinity
Suite Type: Data/Activation-led
Company: Pegasystems Inc
Pega Infinity is a data- and activation-led suite for workflow automation and AI decisioning, including Customer Decision Hub, Customer Service, Sales Automation, and Agentic Process Fabric. It serves mid-market to enterprise firms across NA, EU, and APAC.
Founded: 1996
Industries: Financial Services & Banking, Healthcare & Life Sciences, Insurance, Manufacturing, Technology & Software, Energy & Utilities, Professional Services, Other, Travel & Hospitality, Telecommunications, Automotive
Key Features
- Real-Time Customer Decisioning: Evaluate customer context and apply business rules to make automated, real-time decisions across channels
- Real-Time Customer Data Platform: Unify and enrich customer profiles from multiple sources for immediate personalization and segmentation
- Journey Orchestration Engine: Design, automate, and optimize multi-step customer journeys with trigger-based actions and branching logic
- Agentic AI Orchestration: Orchestrate AI agents that act with context, compliance, and human oversight for predictable outcomes
- Blueprint Design Workspace: Collaborative design-time environment that codifies business rules, governance, and production-ready artifacts
- Model-Agnostic AI Integrations: Connect and use any external model (Claude, GPT, Gemini) or custom ML through open integration points
- Process Automation & Fabric: Automate end-to-end operations by orchestrating tasks, legacy systems, and agentic processes at scale
- Enterprise Connectivity & APIs: Comprehensive APIs and connectors enable integration with cloud, data sources, and third-party enterprise systems
Website: https://pega.com