Sprinklr Unified-CXM

Suite Type: Social/CXM-led

Company: Sprinklr Inc

Sprinklr Unified-CXM is a comprehensive customer experience management suite that integrates social media management, customer engagement, and brand monitoring. It includes tools for social listening, content publishing, and analytics. Designed for enterprises across North America, Europe, and APAC.

Founded: 2009

Industries: Retail & E-commerce, Financial Services & Banking, Healthcare & Life Sciences, Technology & Software, Media & Entertainment, Travel & Hospitality, Consumer Packaged Goods (CPG), Automotive

Key Features

• Omnichannel Engagement: Engage audiences across 30+ digital and social channels to maximize interaction and revenue.
• AI-Powered Insights: Extract real-time consumer and market insights from unstructured data for informed decision-making.
• Integrated Marketing Campaigns: Orchestrate global marketing campaigns across social and digital platforms with ease.
• Automated Workflows: Streamline processes with intelligent automation to enhance team productivity and efficiency.
• 360-Degree Customer Feedback: Capture comprehensive customer insights to improve experiences and drive brand loyalty.
• AI-Powered Customer Service: Utilize AI agents for consistent, compliant, and high-quality customer support across touchpoints.
• API-First Integration: Seamlessly integrate with existing systems through comprehensive RESTful APIs for enhanced functionality.
• Intelligent Human-AI Collaboration: Facilitate collaboration between human agents and AI for improved customer service interactions.

Website: https://sprinklr.com