Top 10 8x8 Alternatives

Ranked alternatives to 8x8 in the Customer Service category, based on composite scoring.

  1. NICE — Stronger in AI and Automation (AI Agents and Chatbots) and Intelligent Routing and Workflow, overall composite +17.4.
  2. Zendesk for Customer Service — Stronger in AI and Automation (AI Agents and Chatbots) and Omnichannel Communication, overall composite +15.3.
  3. Gorgias — Stronger in Intelligent Routing and Workflow and Omnichannel Communication, overall composite +11.2.
  4. Aircall — Stronger in AI and Automation (AI Agents and Chatbots) and Omnichannel Communication, overall composite +11.2.
  5. Gladly — Stronger in AI and Automation (AI Agents and Chatbots) and Omnichannel Communication, overall composite +10.7.
  6. Kore.ai — Stronger in AI and Automation (AI Agents and Chatbots) and Omnichannel Communication, overall composite +10.7.
  7. Lorikeet — Stronger in AI and Automation (AI Agents and Chatbots) and Intelligent Routing and Workflow, overall composite +10.3.
  8. Pega Customer Service — overall composite +10.2.
  9. Dialpad Support — Stronger in AI and Automation (AI Agents and Chatbots) and Analytics & Reporting, overall composite +8.8.
  10. Ada — overall composite +1.1.