Top 10 Aircall Alternatives

Ranked alternatives to Aircall in the Customer Service category, based on composite scoring.

1. NICE — Stronger in Intelligent Routing and Workflow and Knowledge Management & Self-Service, overall composite +6.3.
2. Zendesk for Customer Service — Stronger in Knowledge Management & Self-Service, overall composite +4.1.
3. Gorgias — Stronger in Intelligent Routing and Workflow and Knowledge Management & Self-Service.
4. Gladly — Stronger in Unified Agent Workspace & CRM.
5. Kore.ai — Stronger in Knowledge Management & Self-Service.
6. Lorikeet — Stronger in Intelligent Routing and Workflow.
7. Pega Customer Service — Pega Customer Service is a category sibling worth evaluating.
8. Dialpad Support — tighter overall composite (-2.4).
9. Ada — tighter overall composite (-10.0).
10. Amdocs Customer Experience Suite — tighter overall composite (-11.2).