Top 7 Avaya Experience Platform Alternatives

Ranked alternatives to Avaya Experience Platform in the Customer Service category, based on composite scoring.

1. NICE — Stronger in AI and Automation (AI Agents and Chatbots) and Intelligent Routing and Workflow, overall composite +25.7.
2. Dialpad Support — Stronger in AI and Automation (AI Agents and Chatbots) and Analytics & Reporting, overall composite +14.5.
3. Ada — overall composite +6.5.
4. Zendesk for Contact Center — overall composite +4.7.
5. Five9 — overall composite +4.5.
6. RingCentral AIR Pro Studio — overall composite +1.7.
7. Decagon — Decagon is a category sibling worth evaluating.