Top 7 Decagon Alternatives

Ranked alternatives to Decagon in the Customer Service category, based on composite scoring.

1. NICE — Stronger in AI and Automation (AI Agents and Chatbots) and Intelligent Routing and Workflow, overall composite +25.6.
2. Dialpad Support — Stronger in AI and Automation (AI Agents and Chatbots) and Analytics & Reporting, overall composite +14.4.
3. Ada — overall composite +6.4.
4. Zendesk for Contact Center — overall composite +4.6.
5. Five9 — overall composite +4.4.
6. RingCentral AIR Pro Studio — overall composite +1.7.
7. Avaya Experience Platform — Avaya Experience Platform is a category sibling worth evaluating.