Top 10 NICE Alternatives

Ranked alternatives to NICE in the Customer Service category, based on composite scoring.

  1. Zendesk for Customer Service — Zendesk for Customer Service is a category sibling worth evaluating.
  2. Gorgias — tighter overall composite (-5.0).
  3. Aircall — tighter overall composite (-5.0).
  4. Gladly — Stronger in Unified Agent Workspace & CRM, tighter overall composite (-5.5).
  5. Kore.ai — tighter overall composite (-5.5).
  6. Lorikeet — tighter overall composite (-5.9).
  7. Pega Customer Service — tighter overall composite (-6.0).
  8. Dialpad Support — tighter overall composite (-7.4).
  9. Ada — tighter overall composite (-15.0).
  10. Amdocs Customer Experience Suite — tighter overall composite (-16.2).