Top 7 NICE Alternatives

Ranked alternatives to NICE in the Customer Service category, based on composite scoring.

  1. Dialpad Support — tighter overall composite (-11.2).
  2. Ada — tighter overall composite (-19.3).
  3. Zendesk for Contact Center — tighter overall composite (-21.1).
  4. Five9 — tighter overall composite (-21.3).
  5. RingCentral AIR Pro Studio — tighter overall composite (-24.0).
  6. Decagon — tighter overall composite (-25.6).
  7. Avaya Experience Platform — tighter overall composite (-25.7).