Top 10 Pega Customer Service Alternatives

Ranked alternatives to Pega Customer Service in the Customer Service category, based on composite scoring.

  1. NICE — Stronger in AI and Automation (AI Agents and Chatbots) and Intelligent Routing and Workflow, overall composite +7.3.
  2. Zendesk for Customer Service — Stronger in AI and Automation (AI Agents and Chatbots) and Omnichannel Communication, overall composite +5.1.
  3. Gorgias — Stronger in Intelligent Routing and Workflow and Omnichannel Communication, overall composite +1.1.
  4. Aircall — Stronger in AI and Automation (AI Agents and Chatbots) and Omnichannel Communication.
  5. Gladly — Stronger in AI and Automation (AI Agents and Chatbots) and Omnichannel Communication.
  6. Kore.ai — Stronger in AI and Automation (AI Agents and Chatbots) and Omnichannel Communication.
  7. Lorikeet — Stronger in AI and Automation (AI Agents and Chatbots) and Intelligent Routing and Workflow.
  8. Dialpad Support — Stronger in AI and Automation (AI Agents and Chatbots) and Analytics & Reporting, tighter overall composite (-1.4).
  9. Ada — tighter overall composite (-9.0).
  10. Amdocs Customer Experience Suite — tighter overall composite (-10.2).