Top 10 Zendesk for Contact Center Alternatives

Ranked alternatives to Zendesk for Contact Center in the Customer Service category, based on composite scoring.

  1. NICE — Stronger in AI and Automation (AI Agents and Chatbots) and Intelligent Routing and Workflow, overall composite +18.0.
  2. Zendesk for Customer Service — Stronger in AI and Automation (AI Agents and Chatbots) and Omnichannel Communication, overall composite +17.1.
  3. Gorgias — Stronger in Intelligent Routing and Workflow and Omnichannel Communication, overall composite +13.1.
  4. Aircall — Stronger in AI and Automation (AI Agents and Chatbots) and Omnichannel Communication, overall composite +13.0.
  5. Gladly — Stronger in AI and Automation (AI Agents and Chatbots) and Omnichannel Communication, overall composite +12.6.
  6. Kore.ai — Stronger in AI and Automation (AI Agents and Chatbots) and Omnichannel Communication, overall composite +12.5.
  7. Lorikeet — Stronger in AI and Automation (AI Agents and Chatbots) and Intelligent Routing and Workflow, overall composite +12.1.
  8. Pega Customer Service — overall composite +12.0.
  9. Dialpad Support — Stronger in AI and Automation (AI Agents and Chatbots) and Analytics & Reporting, overall composite +10.7.
  10. Acquire.io — Stronger in Intelligent Routing and Workflow and Omnichannel Communication, overall composite +8.4.

Frequently asked questions

What are the best alternatives to Zendesk for Contact Center?

The alternatives listed on this page are the highest-ranked sibling platforms to Zendesk for Contact Center in Customer Service, ordered by composite score. Each entry links to a full profile with capability coverage, scoring evidence, and ranking history.

How are these Zendesk for Contact Center alternatives ranked?

Alternatives are ranked using the same composite score that drives our main lists: Innovation Index (30%), Organizational Strength (20%), Customer Mix (20%), and Vision Index (30%). Scores are refreshed monthly from the latest evidence.

Why consider NICE as an alternative to Zendesk for Contact Center?

NICE currently ranks at the top of this list because of its capability coverage and scoring evidence in Customer Service. Open its profile or the side-by-side comparison to see how it stacks up against Zendesk for Contact Center on each pillar.