Top 7 Zendesk for Contact Center Alternatives

Ranked alternatives to Zendesk for Contact Center in the Customer Service category, based on composite scoring.

1. NICE — Stronger in AI and Automation (AI Agents and Chatbots) and Intelligent Routing and Workflow, overall composite +21.1.
2. Dialpad Support — Stronger in AI and Automation (AI Agents and Chatbots) and Analytics & Reporting, overall composite +9.8.
3. Ada — overall composite +1.8.
4. Five9 — Five9 is a category sibling worth evaluating.
5. RingCentral AIR Pro Studio — tighter overall composite (-2.9).
6. Decagon — tighter overall composite (-4.6).
7. Avaya Experience Platform — tighter overall composite (-4.7).