Unified Communications
Integrate voice, video, chat, and contact center solutions into a single platform for seamless communication.
8x8
Category: Customer Service
Company: 8x8 Inc.
Learn more about our scoring methodology
8x8 is a cloud-based customer service platform that offers voice, video, chat, and contact center solutions. It serves both B2B and B2C organizations, enabling seamless communication and collaboration across multiple channels. Key features include AI-driven analytics and omnichannel support for improved customer engagement.
Target Market: Both
Industries: Financial Services & Banking, Healthcare & Life Sciences, Technology & Software, Professional Services, Telecommunications, Retail & E-commerce, Education, Other
Key Features
AI-generated feature reference from web research · Generated 2026-04-15; citations identify available source support and do not independently verify every claim.
Cloud-Based Architecture
Leverage scalable cloud infrastructure to support remote work and ensure high availability.
Advanced Analytics Tools
Access real-time insights and reporting on communication patterns, call metrics, and user engagement.
API Integration Capabilities
Utilize robust APIs for custom integrations with CRM, helpdesk, and other enterprise applications.
Team Collaboration Features
Facilitate project collaboration with shared workspaces, file sharing, and real-time messaging.
Multi-Channel Support
Engage customers through various channels including voice, video, SMS, and social media.
Call Center Solutions
Implement efficient call center operations with automatic call distribution, IVR systems, and reporting.
Mobile Application Access
Provide users with mobile access to all communication features for on-the-go connectivity.
Website: https://www.8x8.com/
Frequently asked questions
What is 8x8?
8x8 is a cloud-based customer service platform that offers voice, video, chat, and contact center solutions. It serves both B2B and B2C organizations, enabling seamless communication and collaboration across multiple channels. Key features include AI-driven analytics and omnic...
What is 8x8 known for?
8x8 is best known for Renowned for its comprehensive cloud communication solutions integrating voice, video, and messaging, Strong reputation for delivering high-quality customer support and service reliability and Market leader in providing scalable solutions tailored for businesses of all sizes.
Who is 8x8 for?
8x8 primarily serves both B2B and B2C teams across Financial Services & Banking, Healthcare & Life Sciences, Technology & Software and Professional Services.
Who makes 8x8?
8x8 is owned and operated by 8x8 Inc.. See the company profile for leadership, milestones, and acquisitions.
How is 8x8 evaluated?
8x8 is assessed across four dimensions — Innovation Index (30%), Organizational Strength (20%), Customer Mix (20%), and Vision Index (30%) — using documented evidence that is refreshed monthly. See the methodology page for the full scoring rules.
What are alternatives to 8x8?
The alternatives page lists sibling platforms in the Customer Service category alongside 8x8, each with a full profile and side-by-side capability comparison so you can weigh the trade-offs for your use case.