Category: Customer Service
Company: 8x8 Inc.
8x8 is a cloud-based customer service platform that offers voice, video, chat, and contact center solutions. It serves both B2B and B2C organizations, enabling seamless communication and collaboration across multiple channels. Key features include AI-driven analytics and omnichannel support for improved customer engagement.
Composite Score: 32.9
Rank: #882
Target Market: Both
Industries: Financial Services & Banking, Healthcare & Life Sciences, Technology & Software, Professional Services, Telecommunications, Retail & E-commerce, Education, Other
Website: https://www.8x8.com/
8x8 is a marketing technology platform from 8x8 Inc. in the Customer Service category. The Agile Brand Guide List tracks its capabilities, scoring evidence, and ranking over time.
8x8 receives a composite score from 0 to 100, weighted across four dimensions: Innovation Index (30%), Organizational Strength (20%), Customer Mix (20%), and Vision Index (30%). See our methodology page for full details on the scoring rules and evidence sources.
8x8 currently has a composite score of 32.9 out of 100 (about 1.6 stars on a 5-point scale), placing it at rank #882. Scores are recalculated monthly based on the latest evidence.
8x8 is owned and operated by 8x8 Inc.. Visit the company profile for leadership, milestones, and acquisitions.
Top alternatives to 8x8 are ranked on the alternatives page, which lists sibling platforms in the same category by composite score. Side-by-side capability comparisons are available for the highest-ranked pairs.