Category: Customer Service
Company: 8x8 Inc.
8x8 is a cloud-based customer service platform that offers voice, video, chat, and contact center solutions. It serves both B2B and B2C organizations, enabling seamless communication and collaboration across multiple channels. Key features include AI-driven analytics and omnichannel support for improved customer engagement.
Target Market: Both
Industries: Financial Services & Banking, Healthcare & Life Sciences, Technology & Software, Professional Services, Telecommunications, Retail & E-commerce, Education, Other
Website: https://www.8x8.com/
8x8 is a cloud-based customer service platform that offers voice, video, chat, and contact center solutions. It serves both B2B and B2C organizations, enabling seamless communication and collaboration across multiple channels. Key features include AI-driven analytics and omnic...
8x8 is best known for Renowned for its comprehensive cloud communication solutions integrating voice, video, and messaging, Strong reputation for delivering high-quality customer support and service reliability and Market leader in providing scalable solutions tailored for businesses of all sizes.
8x8 primarily serves both B2B and B2C teams across Financial Services & Banking, Healthcare & Life Sciences, Technology & Software and Professional Services.
8x8 is owned and operated by 8x8 Inc.. See the company profile for leadership, milestones, and acquisitions.
8x8 is assessed across four dimensions — Innovation Index (30%), Organizational Strength (20%), Customer Mix (20%), and Vision Index (30%) — using documented evidence that is refreshed monthly. See the methodology page for the full scoring rules.
The alternatives page lists sibling platforms in the Customer Service category alongside 8x8, each with a full profile and side-by-side capability comparison so you can weigh the trade-offs for your use case.