Category: Customer Service
Company: Five9 Inc.
Five9 is a cloud-based contact center software that enhances customer service through features like intelligent routing and workforce optimization. It serves enterprise clients across various industries in North America, enabling efficient omnichannel communication.
Founded: 2001
Target Market: B2C
Industries: Retail & E-commerce, Education, Telecommunications, Travel & Hospitality, Financial Services & Banking, Energy & Utilities, Insurance
Website: https://www.five9.com/
Five9 is a cloud-based contact center software that enhances customer service through features like intelligent routing and workforce optimization. It serves enterprise clients across various industries in North America, enabling efficient omnichannel communication.
Five9 primarily serves B2C brands across Retail & E-commerce, Education, Telecommunications and Travel & Hospitality.
Five9 is owned and operated by Five9 Inc. and was founded in 2001. See the company profile for leadership, milestones, and acquisitions.
Five9 is assessed across four dimensions — Innovation Index (30%), Organizational Strength (20%), Customer Mix (20%), and Vision Index (30%) — using documented evidence that is refreshed monthly. See the methodology page for the full scoring rules.
The alternatives page lists sibling platforms in the Customer Service category alongside Five9, each with a full profile and side-by-side capability comparison so you can weigh the trade-offs for your use case.