Customizable Survey Builder
Create and deploy branded surveys with conditional logic, question branching, and multi-channel delivery.
Sources: https://www.lucidya.com/
Lucidya
Category: Experience Management
Company: Lucidya Inc.
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Lucidya is a survey and experience management platform that helps organizations collect feedback and analyze customer experiences. It serves both B2B and B2C markets, offering features such as customizable surveys and real-time analytics to drive actionable insights.
Target Market: Both
Industries: Telecommunications, Financial Services & Banking, Travel & Hospitality, Healthcare & Life Sciences, Non-Profit & Government
Key Features
AI-generated feature reference from web research ยท Generated 2026-09-10; citations identify available source support and do not independently verify every claim.
Real-time AI Insights
Apply AI to incoming feedback for instant sentiment, topic extraction, and trend detection across data streams.
Sources: https://www.lucidya.com/
Unified Feedback Inbox
Aggregate DMs, emails, comments, and survey responses into a single inbox for centralized case handling.
Sources: https://www.lucidya.com/
Omnichannel Monitoring
Track brand mentions, competitors, and keywords across social, review sites, and other digital channels.
Sources: https://www.lucidya.com/
Customer Profile Consolidation
Link behavior, interaction history, and sentiment into unified profiles for contextualized analysis and action.
Sources: https://www.lucidya.com/
Actionable Reporting & Dashboards
Generate leadership-ready reports on trends, team performance, SLAs, and sentiment with exportable visuals.
Sources: https://www.lucidya.com/
Automated Response Workflows
Trigger actions, assignments, and SLAs based on sentiment, keywords, or survey outcomes to streamline follow-up.
Sources: https://www.lucidya.com/
Integrations & API Access
Connect with CRM, helpdesk, and data sources via prebuilt integrations and APIs for data sync and enrichment.
Sources: https://www.lucidya.com/
Website: https://www.lucidya.com/
Frequently asked questions
What is Lucidya?
Lucidya is an AI-native customer experience and survey platform that helps organizations collect feedback, monitor conversations, and analyze customer experiences in real time to drive actionable insights. It combines social listening, survey and feedback collection, and analytics capabilities into a unified CX intelligence platform for both B2B and B2C use cases.
Sources: https://www.lucidya.com/, https://en.wikipedia.org/wiki/Lucidya
What are its key features?
Lucidya provides real-time AI insights and sentiment analysis, comprehensive conversation monitoring and social listening, unified customer profiles that link behavior and history across touchpoints, a centralized communication inbox for DMs, emails and comments, and performance reporting tools for trends, SLAs and team metrics. The platform also includes AI-driven engagement strategies and capabilities for surfacing opportunities and risks from brand mentions and competitor monitoring.
Sources: https://www.lucidya.com/, https://www.lucidya.com/solutions
Who are its primary competitors?
Primary competitors include other experience management and CX intelligence platforms such as Qualtrics XM for Customer Experience, Medallia Customer Experience, and Kustomer, which offer overlapping customer feedback, analytics, and engagement capabilities. These competitors operate in the same CX and experience management category and target similar enterprise and mid-market customer needs.
Sources: https://www.lucidya.com/, https://en.wikipedia.org/wiki/Lucidya
What industries and types of companies often use Lucidya?
Lucidya is used across industries including telecommunications, financial services and banking, travel and hospitality, healthcare and life sciences, and government/non-profit organizations. The platform serves both B2B and B2C organizations and scales for both small and large enterprises that need unified CX monitoring, feedback collection and performance reporting.
Sources: https://www.lucidya.com/solutions-by-industry/travel, https://www.lucidya.com/solutions