Category: XM, VOC, Surveys
Company: Lucidya Inc.
Lucidya is a survey and experience management platform that helps organizations collect feedback and analyze customer experiences. It serves both B2B and B2C markets, offering features such as customizable surveys and real-time analytics to drive actionable insights.
Target Market: Both
Industries: Telecommunications, Financial Services & Banking, Travel & Hospitality, Healthcare & Life Sciences, Non-Profit & Government
Website: https://www.lucidya.com/
Lucidya is a survey and experience management platform that helps organizations collect feedback and analyze customer experiences. It serves both B2B and B2C markets, offering features such as customizable surveys and real-time analytics to drive actionable insights.
Lucidya is best known for Renowned for its AI-native customer experience intelligence tailored specifically for the Arab market., Excels in sentiment analysis and conversation monitoring, providing deep insights into customer behavior. and Recognized as a leading platform for social media analytics in the MENA region, enhancing brand engagement.. Its strongest capability coverage is in Text/sentiment analysis & AI insights.
Lucidya primarily serves both B2B and B2C teams across Telecommunications, Financial Services & Banking, Travel & Hospitality and Healthcare & Life Sciences.
Lucidya is owned and operated by Lucidya Inc.. See the company profile for leadership, milestones, and acquisitions.
Lucidya is assessed across four dimensions — Innovation Index (30%), Organizational Strength (20%), Customer Mix (20%), and Vision Index (30%) — using documented evidence that is refreshed monthly. See the methodology page for the full scoring rules.
The alternatives page lists sibling platforms in the XM, VOC, Surveys category alongside Lucidya, each with a full profile and side-by-side capability comparison so you can weigh the trade-offs for your use case.