NiCE Cognigy — Cognigy is a conversational AI platform that enables enterprises to build chatbots and virtual assistants for customer engagement. It offers natural language processing and mult...
Postscript — Engage with customers wherever they are. Postscript helps you build strong customer relationships across the entire buying experience. Start your free trial today.
Omilia — Omilia provides conversational AI solutions that enable businesses to deploy chatbots and virtual assistants for enhanced customer interactions. Serving both large and small B2C...
Dialpad Agent — Dialpad Agent is a conversational AI platform that enhances customer interactions through intelligent chatbots and virtual assistants. It serves both large and small B2C organiz...
Gupshup — Deploy secure, scalable AI Agents with enterprise-ready infrastructure. Gupshup powers billions of customer conversations across channels and industries.
Amazon Lex — Amazon Lex is a conversational AI platform that enables developers to build chatbots and virtual assistants for B2C applications. It offers natural language understanding and sp...
LiveChat — LiveChat is a conversational AI platform that enables businesses to engage customers through real-time chat and automated responses. It serves B2C companies of all sizes, provid...
Solvea — Solvea moves beyond conversational AI to deliver resolution-driven AI. Trusted by top 100+ brands and counting.
Verse.ai — Verse.ai offers conversational AI solutions that enable businesses to deploy chatbots and virtual assistants across various platforms. It serves both B2B and B2C organizations, ...
Sinch — Unlock meaningful conversations across the customer journey with programmable SMS, voice, email, video, & verification APIs!
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Frequently Asked Questions
What is a Conversational & SMS platform?
The Conversational & SMS category in the marketing technology landscape encompasses tools that enable businesses to engage with customers through chatbots, virtual assistants, conversational interfaces, SMS (Short Message Service), and RCS (Rich Communication Services). These platforms facilitate real-time, personalized interactions across channels, supporting use cases like customer support, lead generation, and transactional messaging. For marketers, they offer scalable solutions to enhance customer experience, automate workflows, and improve conversion rates. The integration of AI and natural language processing (NLP) within this category has further refined conversational capabilities, allowing businesses to deliver more context-driven and human-like interactions.
What capabilities should I look for when evaluating a Conversational & SMS platform?
Key capabilities tracked for Conversational & SMS platforms include: Multi-channel bot deployment (web, mobile, messaging apps), Natural language understanding & intent detection, Dialogue flow design & context management, Agent handoff & hybrid conversations, Integration with knowledge bases & CRM, and Sentiment analysis & conversation analytics. The Agile Brand Guide List defines and scores these capabilities consistently across every vendor in the category.
Which industries use Conversational & SMS platforms most?
Conversational & SMS platforms are most commonly deployed in Financial Services & Banking, Retail & E-commerce, Technology & Software, and Professional Services, based on the published industry focus of vendors in this category.