CX Knowledge Management MarTech Platforms – Capability & Market Analysis

Platform facts

• Stonly — headquarters: Levallois-Perret, Île-de-France, France; employees: 51_200; revenue: 25m_100m
• USU Knowledge Management — headquarters: Möglingen, Baden-Württemberg, Germany; revenue: 100m_1b
• eGain — headquarters: Sunnyvale, California, United States; employees: 201_1k; revenue: 25m_100m
• Shelf Knowledge Management
• KMS Lighthouse — headquarters: Petah Tikva, Israel; employees: 201_1k
• Thought Industries

Capability coverage

Coverage is shown for the leading platforms using the category's assessed capabilities.

• Stonly
  • Advanced Search Engine: partial
  • Analytics and Insights: partial
  • Centralized Repository: established
  • Content Management Tools: established
  • Customer Self-Service Portal: established
  • Third-Party Integrations: partial
• USU Knowledge Management
  • Advanced Search Engine: partial
  • Analytics and Insights: limited
  • Centralized Repository: established
  • Content Management Tools: partial
  • Customer Self-Service Portal: established
  • Third-Party Integrations: established
• eGain
  • Advanced Search Engine: established
  • Analytics and Insights: partial
  • Centralized Repository: established
  • Content Management Tools: partial
  • Customer Self-Service Portal: partial
  • Third-Party Integrations: partial
• Shelf Knowledge Management
  • Advanced Search Engine: established
  • Analytics and Insights: partial
  • Centralized Repository: partial
  • Content Management Tools: partial
  • Customer Self-Service Portal: limited
  • Third-Party Integrations: partial
• KMS Lighthouse
  • Advanced Search Engine: partial
  • Analytics and Insights: limited
  • Centralized Repository: established
  • Content Management Tools: limited
  • Customer Self-Service Portal: not documented
  • Third-Party Integrations: limited
• Thought Industries
  • Advanced Search Engine: not documented
  • Analytics and Insights: not documented
  • Centralized Repository: not documented
  • Content Management Tools: not documented
  • Customer Self-Service Portal: not documented
  • Third-Party Integrations: not documented

Employee distribution across active platforms

• 201_1k: 2 platforms
• 51_200: 1 platforms
• Not reported: 3 platforms

Revenue distribution across active platforms

• 100m_1b: 1 platforms
• 25m_100m: 2 platforms
• Not reported: 3 platforms

Recent milestones from leading platforms

• eGain: Trading status: public (1999-09-23) — eGain went public on Nasdaq on September 23, 1999 and currently trades on Nasdaq under the ticker EGAN.