Category: XM, VOC, Surveys
Company: GetFeedback Inc.
Customer experience platform with real-time feedback collection and Salesforce integration.
Founded: 2013
Headquarters: San Francisco, California, United States
Target Market: Both
Industries: Retail & E-commerce, Healthcare & Life Sciences, Technology & Software, Financial Services & Banking, Travel & Hospitality, Professional Services, Media & Entertainment, Consumer Packaged Goods (CPG)
Website: https://getfeedback.com
Customer experience platform with real-time feedback collection and Salesforce integration.
GetFeedback is best known for Renowned for seamless integration with Salesforce, enhancing customer experience management capabilities., Offers real-time feedback collection, enabling businesses to respond swiftly to customer insights. and Highly rated for its user-friendly interface and effective survey customization options.. Its strongest capability coverage is in Multi-channel distribution (email, SMS, web, in-app) and Survey design & templates (NPS, CSAT, custom).
GetFeedback primarily serves both B2B and B2C teams across Retail & E-commerce, Healthcare & Life Sciences, Technology & Software and Financial Services & Banking.
GetFeedback is owned and operated by GetFeedback Inc. and was founded in 2013 headquartered in San Francisco, California, United States. See the company profile for leadership, milestones, and acquisitions.
GetFeedback is assessed across four dimensions — Innovation Index (30%), Organizational Strength (20%), Customer Mix (20%), and Vision Index (30%) — using documented evidence that is refreshed monthly. See the methodology page for the full scoring rules.
The alternatives page lists sibling platforms in the XM, VOC, Surveys category alongside GetFeedback, each with a full profile and side-by-side capability comparison so you can weigh the trade-offs for your use case.