Trigger-Based Feedback Forms
Launch context-specific feedback forms based on behaviors like scroll depth, time on page, and exit intent.
Sources: https://getfeedback.com
GetFeedback
Category: Surveys and VOC
Company: SurveyMonkey Inc
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Customer experience platform with real-time feedback collection and Salesforce integration.
Founded: 2013
Headquarters: San Francisco, California, United States
Target Market: Both
Industries: Retail & E-commerce, Healthcare & Life Sciences, Technology & Software, Financial Services & Banking, Travel & Hospitality, Professional Services, Media & Entertainment, Consumer Packaged Goods (CPG)
Key Features
AI-generated feature reference from web research · Generated 2026-09-10; citations identify available source support and do not independently verify every claim.
Always-On Feedback Button
Add a persistent on-page feedback button to let visitors submit comments anytime during their session.
Sources: https://getfeedback.com
Embedded In-Page Forms
Place feedback forms directly within webpages to collect responses exactly where user context matters most.
Sources: https://getfeedback.com
Low-Code Deployment
Install feedback capabilities via a simple code snippet and configure forms without engineering support.
Sources: https://getfeedback.com
Built-In Analysis Dashboard
Visualize trends, sentiment, and page-specific feedback in real time to identify friction and conversion drivers.
Sources: https://getfeedback.com
Multi-Form Management & Analysis
Create, manage, and analyze multiple feedback forms across pages and campaigns from a single interface.
Sources: https://getfeedback.com
Salesforce Integration
Sync feedback data with Salesforce to connect qualitative insights to customer records and workflows.
Sources: https://getfeedback.com
Mobile App Feedback (Coming Soon)
Capture targeted in-app feedback and sentiment to understand mobile user experiences and retention drivers.
Sources: https://getfeedback.com
Website: https://getfeedback.com
Frequently asked questions
What is GetFeedback?
GetFeedback is a website feedback solution from SurveyMonkey that captures in-context visitor feedback using feedback buttons, trigger-based forms, and embedded forms to help teams understand why visitors hesitate, drop off, or abandon carts. It is positioned to collect real-time, in-the-moment feedback with a low-code setup that launches via a simple code snippet and ties responses to specific pages and moments in a built-in dashboard.
Sources: https://getfeedback.com, https://getfeedback.com/product/getfeedback/
What are its key features?
Key features include always-on feedback buttons, trigger-based and embedded forms that launch based on behaviors (scroll depth, time on page, exit intent), a centralized analysis dashboard for spotting trends and sentiment, and a low-code implementation that gets sites collecting feedback via a small code snippet. The product also lists multi-form analysis and plans for mobile app feedback, and it highlights AI-driven analysis capabilities for extracting insights from responses.
Sources: https://getfeedback.com/product/getfeedback/, https://getfeedback.com/product/features/ai/
Who are its primary competitors?
Primary competitors named for the same category include SurveyMonkey, Typeform, and Contentsquare VOC. These competitors operate in the surveys and voice-of-customer space that overlaps with GetFeedback’s website and in-the-moment feedback capabilities.
Sources: https://getfeedback.com, https://getfeedback.com/product/getfeedback/
What industries and types of companies often use GetFeedback?
GetFeedback is used by both small and larger organizations across industries including retail & e-commerce, healthcare & life sciences, technology & software, financial services & banking, travel & hospitality, professional services, media & entertainment, and consumer packaged goods (CPG). The product page and marketing materials position it for marketing, product, UX/research, e‑commerce, and customer experience teams seeking fast, actionable website feedback.
Sources: https://getfeedback.com/product/getfeedback/, https://getfeedback.com/product/