UserTesting

Category: Research Platforms

Company: UserTesting Inc.

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A UX research platform that captures on-demand user feedback through live interviews and recorded usability tests. Serves B2B companies of all sizes, offering remote moderated sessions and automated analysis to inform product decisions.

Founded: 2007

Target Market: B2B

Industries: Retail & E-commerce, Healthcare & Life Sciences, Financial Services & Banking, Technology & Software, Travel & Hospitality, Consumer Packaged Goods (CPG), Telecommunications, Fashion & Apparel, Food & Beverage, Insurance, Professional Services

Key Features

AI-generated feature reference from web research · Generated 2026-09-23; citations identify available source support and do not independently verify every claim.

On-Demand Participant Panel

Access 7M+ authenticated participants across 34 countries for targeted research and feedback.

Sources: https://www.usertesting.com

Rigorous Participant Vetting

Vets and verifies participants to minimize fraud and ensure high-quality, trustworthy responses.

Sources: https://www.usertesting.com

Rapid Remote Testing

Run moderated and unmoderated tests to collect video and written feedback within hours.

Sources: https://www.usertesting.com

AI-Powered Insight Analysis

Automatically surface patterns, themes, and highlights from qualitative research using AI.

Sources: https://www.usertesting.com

Integration into Workflows

Embed customer insights into existing tools and team workflows to inform decisions where work happens.

Sources: https://www.usertesting.com

Use-Case Templates and Research Types

Support discovery, evaluative, prototype, and concept testing workflows for design and product teams.

Sources: https://www.usertesting.com

Scalable Enterprise Platform

Enable organization-wide research programs with permissions, collaboration, and stakeholder sharing features.

Sources: https://www.usertesting.com

Recruiting for Niche Audiences

Reach specialized B2B and B2C personas, including professionals like doctors and developers.

Sources: https://www.usertesting.com

Website: https://www.usertesting.com

Product demos and videos

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Frequently asked questions

What is UserTesting?

A UX research platform that captures on-demand user feedback through live interviews and recorded usability tests. Serves B2B companies of all sizes, offering remote moderated sessions and automated analysis to inform product decisions.

What is UserTesting known for?

UserTesting is best known for On-demand panel of vetted, high-quality human testers for rapid usability feedback, AI-augmented qualitative insights platform combining video-based user sessions and synthesis tools and Experience benchmarking and standardized metrics for comparative digital and product performance.

Who is UserTesting for?

UserTesting primarily serves B2B organizations across Retail & E-commerce, Healthcare & Life Sciences, Financial Services & Banking and Technology & Software.

Who makes UserTesting?

UserTesting is owned and operated by UserTesting Inc. and was founded in 2007. See the company profile for leadership, milestones, and acquisitions.

How is UserTesting evaluated?

UserTesting is assessed across four dimensions — Innovation Index (30%), Organizational Strength (20%), Customer Mix (20%), and Vision Index (30%) — using documented evidence that is refreshed monthly. See the methodology page for the full scoring rules.

What are alternatives to UserTesting?

The alternatives page lists sibling platforms in the Research Platforms category alongside UserTesting, each with a full profile and side-by-side capability comparison so you can weigh the trade-offs for your use case.